Birthday Party Asked Questions
Upon making your reservation payment of 10% down of the total cost will be due.
The remaining balance is due two weeks prior to the booked party date.
What are the party times you offer?
Fridays: 3:00pm-6:00pm
Saturdays: 10:00am-1:00pm
Saturdays: 2:30pm-5:30pm
Can I come in early to set-up the room for my party?
Yes, you may come 30 minutes before your scheduled party start time to set-up your room. After checking in at the front desk please wait in the lobby until your birthday host meets you and directs you to your party room. Please be aware that based on the schedule we may still be setting up your room until the start of your party.
Can we bring food and drinks to our party?
Yes, you may bring your own food and drinks. You will be restricted from bringing any alcohol on the site or in our rooms nor is smoking allowed in or on the premises.
Can we swim before we go into the party room?
No, room times must coincide with our pool schedule.
What will be in the party room when we arrive?
The party room will include tables and chairs for guests, and a trash can.
Can we bring in our own party decorations?
Party decorations are permitted i.e. tablecloths, banners, centerpieces, hats, paper plates, napkins, and utensils. The set-up and removal of all decorations will be the guest’s responsibility. Only painters’ tape may be used to secure decorations. Glitter and confetti are not permitted. Balloons must be tied down to weight prior to entrance into the building. Loose balloons will not be allowed in the building.
Can a party have more than 15 climbers or swimmers?
Additional party guests partaking in swimming or climbing may be included at a cost of $5per person. Please call us for pricing details. Adults accompanying swimmers 6 of age and younger will count as one swim pass. The party room cannot exceed the maximum occupancy of 29 guests in total. Additional space will be a separate charge.
What do I need for a swimming party or climbing wall party?
All swimmers are required to bring their own towel and wear swimming trunks or a swimsuit. No other clothes are permitted in the swimming area. Cutoff jeans are not an option. All children under age 3 must wear a swim diaper. All children 6 years of age and younger must be within arm’s reach or in proximity of an adult. One adult may monitor no more than three children in the water. All children who are non-swimmers must wear a life jacket. Lifejackets are provided free of charge, on a first come first served basis. All climbers must wear appropriate climbing attire including a T-shirt, pants or shorts, and tennis shoes. Dresses, skirts, flip-flops, or bare feet are not allowed. Climbing waivers for all children 17 and under must be signed by parents/guardians. The waiver must be returned to the party host upon check-in. You may download the waiver from our website.
Does my party include any other activities at the Kroc Center?
Your party only includes the activity you have chosen for your party (swimming or rock climbing). If you would like an additional activity or use another part of the facility, please ask your party host at the time of the party booking. Additional fees may apply. Rock climbing is based on availability.
What does the party host do?
A Party Room Host will be available to assist you with the needs you may have during the party, including room set-up and take down, check-in, and check-out.
What will happen if I should cancel my party?
The following cancellation policy will be followed and enforced:
- 30 days prior to the booking- 100% refund.
- 3 or more weeks prior to the booked date- 50% refund.
- Up to 7 days- 0% refunds