Day Pass Guests
Identification is required for all day pass users and spectators 18 and older. Facilities and/or activity use of Day Pass Users may be restricted at times. All day pass users are required to complete a Day Pass Waiver Form prior to use of facility. For day pass users under the age of 18, this liability release form must be signed and completed by an adult 18 years or older, parent of a minor, legal guardian, relative, or chaperone prior to use of the facility. Access will not be granted until completed form is received.
Spectator Pass Policy
All guests entering facility strictly as a spectator are required to check in at front desk, provide photo ID and register as a "spectator." This service is intended to provide to non-members in a spectating or supervising capacity ONLY access to facility free of charge. Purchase of a day pass is otherwise required for building usage.
Family Cabana Use
The Family Cabanas are intended for use by families with young children. The cabanas are also equipped with handicap accessible showers and toilets. Please reserve priority to these patrons.
For the safety and security of all children taking part in Kroc Center activities, please be aware of the age restrictions for certain programs. Please review the age policies. Guests under the age of 13 must be accompanied by an adult at all times. Children, age 13 and older, do not qualify for spectators. Adults must purchase a Day Pass. Guests under the age of 18 must be participating in a structured activity while at the Center. No loitering will be permitted in lobby and gathering areas. Lobby area is restricted to short time use by patrons. Center staff reserves the right to define proper conduct and use of the areas.
Program interruptions may occur including rental of facilities, and unannounced and unforeseen pool and fitness class closures. The Kroc Center will update members as best possible. If an instructor is absent all attempts will be made to find a substitute. For fitness classes this may include the substitution of a different genre. Patrons may sign up for text notifications by texting the word ‘Krocfit’ to (833) 641-0209.
After School Program Payment
All monthly After-School program fees are due and payable as of the first of the month. Due to liability concerns, if fees are unpaid after the 1st of the month, students will not be picked up from school or allowed to attend the program. Staff members will only pick up actively enrolled children. Children who are not currently enrolled will be escorted to the school office. Also, full payment is expected at the time of enrollment. No refunds are given unless the program is cancelled by The Kroc Center. If the program is cancelled by The Kroc Center, you will be given the choice of a full credit or a refund on the card used for purchase. If you request to cancel program enrollment 5 or more days prior to the first day of program, you will receive a full credit on a Kroc Center Gift Card minus a the current processing fee. Requests made less than five days prior to the start date are not eligible for a refund or credit. Illness due to Covid 19 will be refunded on a gift card. The only time we have pro-rated prices will be school holidays through the FSUSD School District which will be included in the price already. Otherwise, no pro-rates for either of our After School programs will be issued for partial attendance or behavioral issues.
Public drop-in access is intended for inclusive recreational use; any external person or group training/coaching is prohibited. However, our Rentals department can gladly accommodate specific group requests.
Lockers are available at no charge. Members are responsible for supplying their own lock and clearing the locker after each use. No overnight storage. Any leftover locks may be cut and contents removed. Having a lock is highly recommended. The Salvation Army in not responsible for lost or stolen items.
For the enjoyment of all, we ask that guests refrain from oral use of cell phones or other electronic media within common areas that have other patrons present, including fitness areas and locker rooms. We ask that you step away from the area if you need to accept a call. Electronic devices may be used for music listening if used with an ear bud. All electronic devices are to be on always vibrate only while in the Center.
No picture taking is allowed at the Kroc Center without the express consent of The Salvation Army. Violations, and in particular within aquatics or locker rooms, can be cause for immediate removal from the premises.
Lost and Found
Lost and found items are kept for 3-4 weeks. After this time the items will be discarded or donated. Any item deemed unsanitary to store will be discarded at the end of the same day.
Weapons of any kind are not permitted on the premises.
For the comfort of all, please refrain from excessive use of perfumes, cologne and powders.